Policies

Scope of Individual Services

Understood, an AJL Consulting Group service, provides independent consultation, case review, healthcare navigation, application assistance, education, and practical guidance based on client-provided information and the agreed service scope. The Independent Case Review & Navigation Consultation includes review of up to 10 pages of client-provided information, one 60-minute consultation, and the applicable Client Action Report. Eligible services may also include resource information, approved application assistance, and defined follow-up support.

AJL does not provide medical advice, legal advice, financial advice, psychotherapy, clinical diagnosis, treatment recommendations, emergency response, ongoing case management, legal or administrative representation, insurance eligibility determinations, coverage determinations, or guarantees of approval, placement, provider action, or agency outcomes.

Payment Policy for Individual Services

Full payment is due before work begins unless a written agreement states otherwise. Services are private-pay and are not billed to insurance. A service is not confirmed until AJL accepts the request, the client completes required steps, and payment is received.

Cancellation and Rescheduling for Individual Services

A scheduled consultation may be rescheduled once with at least 24 hours’ notice. Cancellations with less than 24 hours’ notice and missed sessions are nonrefundable. Fees for document review, preparation, application work, or other services already performed are nonrefundable.

Client Documents and Information

Clients are responsible for providing complete, accurate, and relevant information within the requested timeframe. Late, incomplete, or inaccurate information may delay services, limit recommendations, or require a revised scope and additional fee. Clients should not send sensitive documents through ordinary email unless AJL has specifically directed them to an approved submission method.

Written Deliverables

When included, the Client Action Report is generally provided within five business days after the consultation unless a different timeline is agreed in writing. Recommendations are based on the information available within the purchased scope and may require revision if material facts change.

Email and Inactivity

Client email is generally answered within two business days and is limited to the purchased service. If a client does not respond or provide required information for seven consecutive days, AJL may close the inactive service. Reopening or beginning additional work may require a new request and fee.

Navigation Support Limits

Navigation Support is a defined 30-day service and may include up to two 30-minute check-ins, bounded email guidance, and approved follow-up within the accepted scope. It does not provide unrestricted messaging, unlimited document review, ongoing representation, or open-ended case management. Additional work requires a new written scope and fee.

Third-Party Communication

Calls, advocacy, coordination, or direct communication with providers, agencies, insurers, schools, facilities, or other third parties are not included unless expressly purchased in a defined service. AJL does not provide legal or administrative representation. Any authorized communication remains limited to the agreed scope.

Organizational Program Booking

Organizational programs are confirmed through a written agreement or approved booking terms that identify the program, date, format, location, audience, fee, deliverables, and payment schedule. A program is not reserved until the required agreement and payment or deposit are received.

Organizational Cancellation and Rescheduling

Organizational cancellation, rescheduling, substitute-presenter, travel, weather, platform, and force-majeure terms are stated in the applicable agreement. Preparation or customization work already completed may remain billable if an engagement is canceled or materially changed.

Program Materials and Intellectual Property

AJL Consulting Group and its applicable program brands retain ownership of presentations, facilitator materials, participant resources, frameworks, tools, templates, visual assets, and other intellectual property unless a written agreement expressly states otherwise. Purchasing a workshop does not transfer ownership or provide unrestricted reuse rights.

Materials may not be recorded, copied, modified, reproduced, uploaded, distributed, sold, sublicensed, or reused beyond the rights included in the purchased option. Toolkits and site licenses provide only the rights stated in the applicable written agreement.

No Guaranteed Outcomes

AJL does not guarantee learning outcomes, behavioral outcomes, clinical outcomes, eligibility, approvals, coverage, placement, funding, provider decisions, agency actions, or third-party performance. Ready Routines and other Little Choices programs are educational and do not provide behavioral treatment or promise behavior elimination.

When included, the Client Action Report is generally provided within five business days after the consultation unless a different timeline is agreed in writing. Recommendations are based on the information available within the purchased scope and may require revision if material facts change.

Confidentiality and Electronic Communication

AJL handles client and organizational information with professional discretion and uses it for the purpose of providing the requested service. Electronic communication carries inherent security risks. Confidentiality may be limited by applicable law, professional obligations, client authorization, and the systems used to deliver the service.

Not an Emergency Service

AJL Consulting Group is not an emergency or crisis service. If you or another person is experiencing a medical emergency, mental health crisis, or immediate threat to health or safety, call 911 or contact the appropriate emergency or crisis service.