Independent Case Review & Navigation Consultation | $150

A structured one-on-one service for individuals or caregivers who need help understanding a healthcare, disability, benefits, aging, education, or community-system situation before deciding what to do next.

Includes

• Review of up to 10 pages of client-provided information and relevant documentation

• One 60-minute consultation

• Client Action Report with recommendations and practical next steps

• Written deliverable provided within five business days after the consultation, unless a different timeline is agreed in writing

• Email clarification within the service’s defined follow-up period

Application Assistance

Practical help completing one approved healthcare, benefits, or community-service application and understanding the required documentation and submission steps.

Basic Application Assistance | $149

May include one approved application such as COMPASS, Medical Assistance or Medicare Savings Program documentation, transportation assistance, prescription-assistance programs, or an identified senior-housing application. General housing searches are not included.

Includes

• Assistance completing one approved application

• Review of the application’s required supporting documentation

• Guidance on submission requirements and next steps

• Resource information when directly relevant to the application

Applications requiring extensive records, multiple programs, repeated follow-up, or work outside the standard scope require a separate quote.

Navigation Support | Starting at $250

A defined 30-day service for clients who need help implementing recommendations, organizing next steps, understanding responses, or navigating approved healthcare and community-system processes. Navigation Support is bounded support and does not provide unrestricted access or ongoing case management.

Scope May Include

• Review of client-provided information and documents

• Up to two scheduled 30-minute check-ins during the 30-day service period

• Client Action Report and relevant resource summary

• Guidance understanding processes, responses, responsibilities, and next steps

Calls, representation, or direct communication with agencies, providers, insurers, or other third parties are not included unless expressly purchased as part of a defined premium scope. AJL does not provide legal representation, administrative representation, or ongoing case management.