Work with AJL: Individual Consultation & Navigation

AJL Consulting Group provides independent consultation and healthcare navigation for individuals and caregivers who need help understanding complex situations, organizing information, evaluating available options, and identifying practical next steps. Services are provided directly by Adjani Jenkins-Lemar, MSS, LSW, through Understood, an AJL Consulting Group service.

Understood: Individual Consultation & Navigation

Understood is AJL Consulting Group's individual service for people and caregivers who need help making sense of complex healthcare and service-system situations.

Services are provided directly by Adjani Jenkins-Lemar, MSS, LSW, and are designed to help clients organize what is happening, understand available options and processes, identify unanswered questions, and determine practical next steps.

Understood provides defined, independent consultation and navigation support rather than ongoing case management.

Case Review & Navigation Consultation | $250

For individuals or caregivers who have a specific healthcare, disability, benefits, aging, education, or community-system situation and need an independent review before deciding what to do next.

This service is designed to answer three questions:

What is happening? What needs clarification or action? What are my practical next steps?

Includes

Review of up to 10 pages of relevant client-provided information
One 60-minute consultation
Independent review of the situation, responsibilities, available processes, and identified options within AJL's scope
Personalized Client Action Report summarizing key findings, recommendations, questions to ask, and practical next steps
Written deliverable within five business days after the consultation unless otherwise agreed in writing
Up to three follow-up clarification questions by email during the defined follow-up period

This is a one-time consultation. Implementation assistance or additional navigation is not included unless separately purchased.

Request Individual Consultation

Application Assistance | Starting at $149

Practical assistance completing one approved healthcare, benefits, or community-service application and understanding its documentation and submission requirements.

Basic Application Assistance | $149

May include one approved application such as COMPASS, Medical Assistance or Medicare Savings Program documentation, transportation assistance, prescription-assistance programs, or an identified senior-housing application.

Includes

Assistance completing one approved application
Review of required supporting documentation
Guidance on submission requirements and next steps
Resource information directly relevant to the application

General housing searches are not included.

Applications involving extensive records, multiple programs, appeals, repeated follow-up, or work beyond the standard service scope require a separate review and quote.

Request Application Assistance

Navigation Support | Starting at $250

For clients who understand the initial issue but need structured support carrying out an agreed navigation plan over a defined period.

Navigation Support is a 30-day, bounded service focused on implementation and follow-through. It is not unrestricted access, representation, or ongoing case management.

Navigation Support May Include

Organization and prioritization of agreed next steps
Review of relevant responses or documents received during the service period
Guidance interpreting processes, requirements, responsibilities, and next steps
Up to two scheduled 30-minute check-ins
Defined email guidance related to the accepted navigation scope
Updates to the client's action plan when appropriate

The exact scope is established before service begins.

Direct calls, representation, or communication with agencies, healthcare providers, insurers, schools, attorneys, or other third parties are not included unless expressly identified in a separately approved service scope.

Request Navigation Support

How to Choose

Choose Case Review & Navigation Consultation if:
You have a situation you need help understanding and want an independent assessment of what may be happening and what to do next.

Choose Application Assistance if:
You already know which application you need to complete and want practical help completing and preparing it for submission.

Choose Navigation Support if:
You know what needs to happen but want structured assistance carrying out next steps, understanding responses, and staying organized through a defined process.

Not sure which service fits? Submit an Understood service inquiry describing the situation. AJL will determine whether the request falls within scope and identify the most appropriate service before booking.

Important Service Boundaries

AJL does not provide emergency or crisis services; medical, legal, financial, or clinical advice; psychotherapy or clinical diagnosis; treatment recommendations; legal or administrative representation; or ongoing case management.
AJL does not guarantee eligibility, approval, coverage, placement, provider action, agency action, or any other outcome.
Clients remain responsible for healthcare, legal, financial, benefits, education, and personal decisions.

Communication Expectations

Client email is generally answered within two business days during an active service period.

Clients are responsible for providing requested information and documentation necessary to complete the agreed service. If a client does not respond or provide required information for seven consecutive days, AJL may close the inactive service.

Additional work, a reopened matter, or requests outside the original service scope may require a new service request and fee.

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