Frequently Asked Questions

Organizational Programs

What types of educational programs does AJL provide?

AJL provides lunch and learns, educational presentations, interactive workshops, professional training, and approved toolkit or licensing options for specific programs. Current community education topics include health insurance, family healthcare navigation, Medicare and healthcare coverage, healthcare-appointment preparation, asking effective healthcare questions, and avoiding healthcare “ping-pong.” Ready Routines: School Readiness & Daily Independence is AJL’s first Little Choices launch offer.

What are the available session lengths?

Lunch and learns are generally 20 to 30 minutes. Educational presentations are generally 30 to 45 minutes. Interactive workshops and professional training are generally 60 to 90 minutes.

What do programs cost?

Lunch and learns start at $500. Ready Routines is available as a $750 workshop, a $1,250 workshop and toolkit package, or a $1,750 to $2,250 workshop, toolkit, and defined site-license package. Other program fees depend on scope, audience, location, customization, and included materials.

Can AJL customize a program?

AJL may adapt examples, emphasis, and application activities to fit the audience while preserving the approved purpose, scope, and intellectual property of the program. Substantial new curriculum development is quoted separately.

Can our organization reuse AJL materials?

Only when the purchased option or a separate written agreement includes defined reuse rights. Workshop materials, toolkits, and licensed materials are not interchangeable. Materials may not be copied, distributed, modified, uploaded, recorded, or reused beyond the rights expressly granted.

How far in advance should we submit a request?

Submit the Educational Program Request Form as early as possible. Availability depends on the requested date, format, location, preparation needs, and contracting requirements.

 Individual Consultation

What is a healthcare navigation consultation?

A healthcare navigation consultation helps an individual or caregiver understand a complex situation, organize information, identify who owns different responsibilities, evaluate available options, and develop practical next steps. AJL provides education and independent guidance, not medical, legal, or financial advice.

Who provides the service?

Individual services are provided directly by Adjani Jenkins-Lemar, MSS, LSW, Founder and CEO of AJL Consulting Group.

Do I need a referral?

No. Individuals and caregivers may submit the Client Screening Form directly. Professionals may also make a referral with the individual’s knowledge and consent.

Where are individual services available?

Virtual individual consultation services are available to appropriate clients throughout Pennsylvania. In-person availability depends on the service and location.

What happens after I submit the Client Screening Form?

AJL reviews the information to determine whether the request is within scope and which service may be appropriate. Submission does not guarantee acceptance. If the request is a fit, AJL provides service, fee, scheduling, and next-step information.

What is a Client Action Report?

A Client Action Report is the written deliverable provided with an eligible consultation. It summarizes relevant issues, recommendations, resources when appropriate, and practical next steps based on the client-provided information and the agreed service scope.

How long does the written report take?

The Client Action Report is generally provided within five business days after the consultation unless a different timeline is agreed in writing.

How many documents are reviewed with the consultation?

The Independent Case Review & Navigation Consultation includes review of up to 10 pages of client-provided information and relevant documentation. Additional document review requires a separately approved scope and fee.

Does AJL accept insurance?

No. Individual services are private-pay and are not billed to insurance.

Does AJL complete applications?

AJL offers assistance with one approved application through the Basic Application Assistance service. The service does not guarantee eligibility, approval, placement, or coverage.

Will AJL make calls or represent me?

Calls or direct communication with third parties are not included unless expressly purchased as part of a defined premium scope. AJL does not provide legal or administrative representation and does not serve as an ongoing case manager.

How quickly does AJL respond to client email?

Client email is generally answered within two business days. Email support remains limited to the purchased service and defined follow-up period.

What does Navigation Support include?

Navigation Support is a defined 30-day service that may include up to two 30-minute check-ins, bounded email guidance, and approved follow-up within the accepted scope. It does not provide unrestricted access, unlimited document review, ongoing representation, or open-ended case management.

What happens if I stop responding?

AJL may close a service after seven consecutive days without the information or response required to continue. Reopening or beginning additional work may require a new request and fee.

Scope and Safety

Does AJL provide emergency or crisis services?

No. Call 911 or use the appropriate emergency or crisis service when there is an immediate threat to health or safety. AJL services are scheduled and are not designed for urgent intervention.

Does AJL provide medical, legal, financial, or clinical advice?

No. AJL provides education, consultation, healthcare navigation, and practical guidance. Clients remain responsible for decisions and should use the appropriate licensed professional when medical, legal, financial, clinical, or other specialized advice is required.

Still Have Questions?

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